Installation
Install the Uservoice Plugin for JIRA add-on in the standard way as you do for any other Atlassian add-ons. For details, refer to Installing add-ons guide from Atlassian.
Prerequisites
- Make sure "Allow unassigned issues" is turned-on/active in JIRA General Configurations. For more information to update, refer to JIRA General Configuration.
Configuration
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Once the plugin is successfully installed and licenses are applied, please follow the below steps to complete configuring the plugin for use.
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Once the authentication between JIRA and UserVoice is configured, we can map projects in JIRA to feedback and tickets in UserVoice. Mapping UserVoice Forums
Mapping UserVoice Tickets
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Usage
The UserVoice service runs once every minute to scan for updates from UserVoice. Issues will automatically be created in JIRA from UserVoice feedback. The issue will also contain a link to the Uservoice Feedback. The JIRA issue also displays the number of votes, the feedback state and status.
Support
If you require additional support on this plugin, please write to us at support@go2group.com or raise an support type issue here.