This is the Frequently Asked Question (FAQ) page.
This page will be updated as sfrequently as possible.
Table of Contents
|What Atlassian products does this integrate with?|
Please view the Version Matrix to find out the exact version of the Atlassian tools we support. Users can integrate one or multiple applications to the solution. Users can also integrate multiple of the same application to the solution.
|Who can use this solution?||Not only can this solution be deployed in governmental organizations, this solution can also be installed into organizations that use smart cards with client certificates in it to achieve the same result.|
|What platform does the solution support?|
As SSO is a server-side based application, the client platform does not affect how SSO works. As long as the client uses an Atlassian supported web browser such as Chrome, Firefox, IE and Safari, then SSO will work.
On the server side, we have tested the setup using Apache 2.2 running on RedHat / CentOS
|Your administrator confirms that the installation is successful and should work as intended. However, you still cannot login into the supported applications|
Please try to clear your browsers cache including it's cookies
|Instead of specifiying the username in the configuration, I want to authenticate users based on email address||This is possible. The |
|What is the prerequisite for installing the solution?|
|Which application does user, group and membership management?|
There are two options here.
Users are encouraged to let Crowd or LDAP/AD manage users, groups and membership
|How do I redirect user to my SSO page?||There are the params to change in |
|How do I disable the login gadget for JIRA?|
There is a tag to change in
|How to I regex the username of an email?|
There are instances where the username of the user in the application is the username in the email address. This is used especially if you want to get the username from the
The regex that you can use to get
|How do I set the logging level to debug?|
You can set the logging level to DEBUG (or others) by following this guide.
The package that you should use is
|How do I enable checking on certain URLs only?|
Here is an example in Apache:
If this header exists and it is true, the add-on will not process its business logic. So:
|Need more logging?|
Pricing and Licensing
|What is the price for the solution?||Please refer to the Tiers, Pricing & Examples page to understand how much you have to pay for the license|
|How long is the licensee valid for?|
The license generated is based on the number of years purchased
At the end of the of the license, the product will cease to function
|What kind of licensing model does this solution use?||The licensing model which is used is a subscription based. Licenses are required to be renewed before it expires|
|Is there a trial license?||Yes. Goldfinger Holdings will provide trial licenses for users that wish to test the solution in their environment before making the purchase.|