Below are the lists of frequently asked questions by the users.

Support Q&A

Question
Answer
If I come across some issues during using your product, who can I ask for help?

Raise a ticket at our support portal: https://jira.goldfingerholdings.com/servicedesk/customer/portal/12

Or you can send an email to support@goldfingerholdings.com to get help.

Can I ask a demonstration during my evaluation period?

Yes, of course, you can! Just raise a ticket at our support portal: https://jira.goldfingerholdings.com/servicedesk/customer/portal/12

Or send the demonstration request to support@goldfingerholdings.com via email. We will contact you and schedule a live demo as soon as possible.

Where is your product documentation?Here is the link to the latest documentation: https://doc.goldfingerholdings.com/synapsert/latest/en/synapsert-ver-9-x
How do I get an evaluation license?You can get evaluation license from Atlassian Marketplace with your Atlassian account.

Configuration Q&A

Question
Answer
What Jira version is supported by synapseRT?synapseRT supports Jira 7.0.x and higher
What is the next step after the synapseRT app is installed on Jira server?Please configure it following the instructions on this page: Administration.
Is it possible to import test cases from any .CSV file?Yes, we support import test cases from .CSV file, by following the instruction in this page: Test Case Import.
If I am using the old version of synapseRT (version 7.x and prior), is it possible to upgrade to synapseRT (version 8.x and higher) and migrate existing data?Yes, you can upgrade to synapseRT and migrate your existing data, by following the instruction in this page: Upgrade Guide.
Do I need to use your issue types? We already implemented our own requirements issue type (with a lot of requirements entered).No, you can use your own issue types for the requirement issue type, just map your own issue types to 'synapseRT Requirement', then our app entities will present in mapped issue type. Here is the instruction regarding issue type mapping: Configuration.
Can I only enable synapseRT for projects those are required its functionality?Yes, you can do that, please refer to Configuration.

Common Usage Q&A

Question
Answer
Does the app provides API to access from external tools?

Yes.

REST API interaction is performed by sending and receiving requests using URL-parameters, please refer REST API.

Why I can't see 'Test Steps' panel during the creation of test case?'Test Steps' and other synapseRT entities are visible only when you open the issue you just created, they are not presented in 'Create Issue' dialog by design.
Why I can't see 'Requirement' & 'Test Case' panels during the creation of requirement?synapseRT entities are visible only when you open the issue you just created, they are not presented in 'Create Issue' dialog by design.
Is it possible to import/export test steps?Yes, import/export test steps are supported.
Will the test results remain available for each test case run?Test results are available for each test case run and can be referenced over time for a historical view.
Are the synapseRT entities all JQL-searchable?Yes, we have some custom JQL functions, please refer to synapseRT JQL Reference.
Can I export traceability report?Yes, currently you can export traceability report to.CSV format, please refer Export Traceability Report.
Can I export test reports?Yes, you can export test reports to either .csv, word or PDF format, please refer synapseRT Report.
Can I get a test report with its test step results?

Yes, below synapseRT reports support generating test step result:

Why can't I execute test case directly from a test plan?

You are supposed to create test cycle from the test plan for test case execution, once the test cycle is started, all test cases you have chosen for that particular test plan will be loaded in the test cycle.

Open test cycle and then execute your test cases there, please refer Update Test Case Run Result.

I have added test cases to the test plan and created a test cycle, but there is no test case presented in test cycle when I open it, why?It is because the test cycle has not been started yet, you need start test cycle to load test cases you planned, please refer to Start a Test Cycle.
Is it possible to specify test step result?Yes, please refer to Update Test Step Result.
Is it possible to add attachments to a test step during test case execution?Yes, please refer to Add Additional Execution Information.
Is it possible to assign different test cases to different Jira users?Yes, please refer to Assign Testers from Test Cycle level.
Does the app provide 'bulk assign' for test execution?Yes, please refer to Assign Testers from Test Cycle level.
Does the app provide 'bulk execute' for test execution?Yes, please refer to Update Test Case Run Result.
How can I find test cases those are not nested in any test suite?The test cases, those are not associated with any test suite can be found in 'Free-form Test Cases' tab from 'Test Suites' panel, please refer to Free-form Test Cases.
Will the test case be removed from Jira project if I remove any test case from a test suite?No, when you remove a test case from the test suite, it only removes the linkage, the test case issue will not be removed from your Jira project.
Can I create a test case for requirement directly?Yes, you can create test case directly from a requirement issue. The test case will be associated with the requirement automatically once the creation is done, please refer to Create new test case from the requirement.
Can I create a bug from requirement directly?No, a bug can only be raised against the execution of test cases that belong to a requirement. However, you can view the list of bugs raised against a requirement by the testing team.
Can I create a bug from test case directly?No, a bug can only be created from test case run during test execution.
Can you please help me to understand how to plan and execute test cases?

Check this page to get a basic idea of our 'Test Plan + Test Cycle' approach for test planning and execution.

Steps to plan and execute test cases:

  1. Create a 'Test Plan' issue
  2. Add test cases those need to be executed to the test plan, please refer to How to Plan Test Cases?
  3. Create a 'Test Cycle' against 'Environment' and 'Build' information, please refer to Add a Test Cycle to a Test Plan
  4. Start the 'Test Cycle', please refer to Start a Test Cycle
    (If you want to assign test cases to different testers, please refer Assign Testers from Test Cycle level)
  5. Open 'Test Cycle', execute test cases from the test cycle, please refer Update Test Step Result
  6. Repeat Step 3 - 5 if you want to execute the same set of test cases.
What is the best practice to create a test case with your app in Jira?

The best practice to create test cases with our app is to create them either from 'Test Suite' or 'Requirement':

  1. Create test cases from test suite will build test case structure at the very beginning of test case creation, please refer to Creating Test Case from a Test Suite.
  2. Create test case from requirement will build test case coverage for that requirement at the very beginning of test case creation, please refer to Creating Test Case from a Requirement.
Can I create sub-test suite from any existing test suite?Yes, you are allowed to create multiple levels of your test suites, so that build you test case hierarchy and organize them as a TREE structure. Please refer to Add Test Suite to Root Test Suite.
Can I move a test suite or a test case to the new location so that rebuild my test case structure?

Yes, you can easily move them to the new location by drag and drop operation.

  1. Move a test suite to the new location: Update Test Suite Location.
  2. Move a test case to the new location: Update Test Case Location.
Is it possible to find test cases those are not associated with any test suite? How?

Yes, you can find such free-form test cases by following below 2 methods:

  1. From 'Test Suites' panel, under 'Free-form Test Cases' tab, click 'Search' button directly. Please refer Free-form Test Cases.
  2. Use JQL function: project = "Project Name" AND issuetype = "Test Case" AND issue not in testSuite()
Is it possible to choose test cases from test suite when I am planning my testing? As I have a large amount of test case (>1000), but I only want to execute around 200 test cases every time. Use JQL to search these test cases are nightmares for me as these test cases may belong to many product components or modules.Yes, you can choose your test cases from the test suite, please refer Add Test Cases from Test Suite.
Is it possible to add test cases to test plan from requirement? For example, I have test cases be ready for requirements those are done in 'Sprint 1', I want to test all these requirements through test cases those are associated to 'Sprint 1' requirements.

Yes, you can choose your test cases from the requirements, please refer Add Test Cases from Requirement.

Once you choose a group of requirements and add, all test cases those are associated with the requirements will be added to test plan.